Shipping Information

Author: Denise Taylor   Date Posted:12 January 2016 

Shipping within Australia

Banjos Bead House uses Australia Post to deliver your products. The cost of shipping is calculated for your total order as items are added to the shopping cart. When viewing your shopping cart you will have 3 shipping options available:

  • Red Post Satchel  – this option uses a red post satchel and provides a unique tracking number
  • Express Post Satchel  – this option uses a yellow express post satchel, provides a unique tracking number and express delivery
  • Collect in Store (Free) – select this option if you would like to collect your order from our retail store at Oatlands, NSW

Orders are generally processed and posted same day if received by 2pm on a day the retail store is open or otherwise within 1-2 working days. If orders contain backordered items they will be held until the backordered items are available. If any delays are experienced our staff will contact you within 48 hours of you placing your order.

Small orders. When packing orders BBH staff will look at the cubic size of the order and if it is such that a smaller Padded Bag PostPak can be used a credit will be placed on your account for the difference between postage paid and the PostPak cost.

If you believe your order will fit into a 122 x 172mm PostPak you can select "Collect in Store" and contact the store to pay postage via credit card or direct transfer.

 

Free Shipping

All goods purchased over the value of AUS $90 are eligible for free standard shipping within Australia via 500gm Red Post Satchel. If your order is greater than 500gm the cost of standard shipping will be deducted automatically from your postage cost.  If you elect to use Express Post for orders over $90 the cost of 500gm Red Post Satchel will automatically be deducted from the Express post cost. Orders over $150 are eligible for free Express Post.

This offer does not apply to wholesale or special pricing customers.

Shipping outside of Australia

We ship internationally. The cost of shipping is calculated for your total order as items are added to the shopping cart. When viewing your shopping cart you will have the following option available:

International – Standard Post  - Items will be shipped via Air Mail using Australia Post – items may take 10 – 14 working days to arrive

Orders are generally processed and posted same day if received on a day the retail store is open or otherwise within 1-2 working days. If orders contain backordered items they will be held until the backordered items are available. If any delays are experienced our staff will contact you within 48 hours of you placing your order.

Some orders may incur a customs or import duty charge in the purchaser’s country. These charges will need to be paid by you on delivery of your order – we are unable to pay these charges on your behalf up front.

Orders cannot be returned to sender.  If you do not pay these charges, we cannot be responsible for any loss of money as a result.

We are unable to mark international orders as a gift.

Shipping costs for returns & exchanges are at the expense of the purchaser.

 

Collect in Store

Banjos Bead House provides a Collect in Store option for internet orders.

You can collect your order from:

Banjos Bead House

Shop 3, 1-3 Bells Road

Oatlands NSW 2117

 

All Collect in Store orders will be ready for pickup within 24 hours of order placement if placed on a day the retail store is open. Other orders will usually be available within 24 - 48 hours from time of ordering. . If any delays are experienced our staff will contact you within 48 hours of you placing your order.

Unless prior arrangement is made orders must be picked up within 7 days of ordering. Anyone not able to pick up their order within this period is expected to contact Banjos Bead House to make alternate arrangements.

Unclaimed orders will fall under the guidelines and time frame of our returns policy.

 

Tracking

BBH uses traceable postage and advises customers of tracking details in the notes on your invoice sent via email at time of dispatch. Parcels are scanned by Australia Post upon receipt. Customers should contact Australia Post directly in regards to shipping progress or parcels that are delayed or not delivered. For tracking information contact Australia post: https://auspost.com.au/mypost/track/#/search

 

Postal Insurance

BBH does not accept responsibility for parcels that are not delivered by Australia Post. It is recommended that customers take out Extra Cover postal insurance. To arrange payment for Extra Cover insurance insurance please email BBH when you place your order.  

For current Extra Cover rates please refer to Australia post: https://auspost.com.au/sending/send-within-australia/optional-extras-domestic?fm=search-organic

 

 

Returns

For return information please refer to our Returns Policy page.