Frequently Asked Questions

Backorder - Why are so many products listed as Backorder?

We have taken a catalogue approach to our website making available many more products than we are able to physically hold in our retail store. If you are interested in a product that is listed as Backorder please contact us to find our when we are likely to be placing our next order with the supplier of that product. 

 

Backorder - How do I order a product listed as Backorder?

You can order a product listed as Backorder in the same way that you order any other product - simply add to cart. Please note that if you place products listed as Backorder along with in stock products in the same order we may need to hold your order until all of the Backorder products arrive in store. It is always better to place Backorder products in a separate order.

 

Credit - I have a credit on my account. How do I use my credit at Checkout? 

You need to be logged into your account for your credit to appear. When you finish shopping and go to checkout:
in option 3 Payment Details you will see a heading Available Account Credit, in the box under this you will see your current credit amount and below that you will see Apply Credit, type in the amount of credit you wish to use and then select your payment method (ie Paypal, MasterCard etc). Once your payment method has been selected the credit amount will be deducted from the payment required.

When you get to the checkout in option 3 Payment Details you will see a heading Available Account Credit, in the box under this you will see your current credit amount and below that you will see Apply Credit, type in the amount of credit you wish to use and then select your payment method (ie Paypal, MasterCard etc). Once your payment method has been selected the credit amount will be deducted from the payment required.

 

Gift Voucher - I have a gift voucher. How do I use my Gift Voucher at Checkout

In the email advising you have been a voucher you will receive a Voucher Code and a Secret Code. 

You need to be logged into your account to use your voucher. When you finish shopping and go to checkout: in option 3 Payment Details you will see a heading +Redeem voucher, click on this and you will be taken to a screen that will ask you to enter your Voucher Code and your Secret Code. The voucher amount will then be applied to your purchase. If you do not use the full amount the balance will be applied as a credit on your account.