Customer service is very important at Banjos Bead House (BBH).
Exchanges / Returns
We are happy to exchange or refund goods if they are returned within 14 days of receipt; in the same condition as received; and in original packaging.
Special orders (items ordered to fulfil a customer order request), discounted items, special offers, items cut to length, items sold by weight and items in less quantity that original order (eg 3 beads out of an order of 5 of the same type) will not be exchanged or refunded.
Shipping costs are non-refundable. Banjos Bead House will not cover shipping charges incurred by your return. You will be liable to pay the cost of returning the goods and also the cost of having replacement goods shipped to you.
If your exchange or return is accepted we will provide you with an exchange or refund to the value of your initial purchase excluding shipping costs and less return shipping costs (as applicable) and less our $2.00 processing fee. Please refer to procedure below regarding return of goods.
Refunds will be processed via the original form of payment. Refunds will exclude any non-refundable charges applied by the original form of payment.
We make every effort to ensure the quality of the products we sell. If you receive faulty or incorrect goods please phone or email us within 5 days of receipt. Faulty goods will not be accepted unless returned within 14 days of delivery.
If your faulty goods return is accepted we will exchange the faulty goods with equivalent goods and cover shipping costs. Please refer to instructions below regarding return of goods.
Exchange / Returns procedure:
To return your purchase or faulty/incorrect goods please follow the instructions below:
- Contact Banjos Bead House by phone or email and obtain a Return Number within 5 days of receipt of order
P: +61 2 9898 1661; E: firstname.lastname@example.org
- Return the goods within 14 days of the date delivered to you. No refunds or exchanges will be accepted after 14 days.
- Return the goods unopened or unworn and in original condition and in their original packaging, with a copy of the invoice and Return Number
- Package the goods carefully. If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Ship your returned goods to:
Atttention Lynda / Denise Taylor
Banjos Bead House
Shop 3, 1-3 Bells Road,
Oatlands NSW Australia 2117